Shipping Policy

DRAFT — not legal advice. Delivery estimates below are placeholders. In the US, the FTC Mail Order Rule requires you to state a shipping time you can actually meet, and to notify customers and offer a refund if you cannot. Do not publish estimates until your supplier and shipping method are chosen.

Last updated: [DATE].

Where we ship

We currently ship to [DESTINATIONS — e.g. the United States].

Processing time

Orders are processed within [e.g. 1–2 business days] of being placed. Orders placed on weekends or public holidays are processed the next business day.

Delivery estimates

Method	Estimated delivery	Cost
[Standard]	[X–Y business days after dispatch]	[$X or Free over $Y]
[Expedited]	[X–Y business days after dispatch]	[$X]

These are estimates from the carrier, not guarantees. Customs inspections, weather and carrier delays can extend them.

Where your order ships from

Our items are dispatched directly by our suppliers. Depending on the item, that may be from outside [DESTINATION COUNTRY]. Where an order contains several items they may arrive separately, in more than one parcel, and on different days, at no extra cost to you.

Tracking

You will receive a tracking number by email once your order is dispatched. Tracking can take [e.g. 24–72 hours] to begin updating.

Customs, duties and taxes

Any import duties or taxes charged by the destination country are [the customer's responsibility / included in the price]. We cannot predict these charges.

Wrong address

Check your shipping address at checkout. We cannot redirect a parcel once dispatched, and orders returned to sender because of an incorrect address may incur a re-shipping cost.

Lost or delayed parcels

If your order has not arrived within [e.g. 10 business days] of the latest estimate, email [SUPPORT EMAIL] with your order number and we will open an enquiry with the carrier.